Vodafone is a key multi territory Mobile and Telecommunications integrator and are a key provider for Apple.
When Apple needed to expand their in-life contact centre they soon realised that the required infrastructure was end of life. This caused a challenging dilemma to either replace the current infrastructure completely, or source the additional equipment from the secondary unauthorised market.
Thankfully neither of these options were used and Apple through Vodafone expanded their infrastructure using Cisco Authorised Refresh infrastructure, specified, built and provided by Cistor. In fact to de-risk the infrastructure further Apple took the decision to purchase enough infrastructure to support double the initial requirement.